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Frequently Asked Questions (FAQ)

This section provides answers to the most frequently asked questions about choosing underwear in the AJOUR online store. Didn't find the right information? Contact us, our managers will be happy to advise you on any questions.
What kind of underwear is in fashion now?

You can find out by browsing the AJOUR lingerie collections. Our designers regularly participate in prestigious international exhibitions, which determine the fashion trends of the coming seasons. Collection materials are purchased in international forums from leading manufacturers in France, Italy and Spain. Accessories - handmade by AJOUR designers in line with global fashion trends.

Can I return the item if it does not fit?

According to the resolution of the Cabinet of Ministers of Ukraine “On Implementation of Certain Provisions of the Law of Ukraine“ On Consumer Rights Protection ”, underwear is included in the list of good quality goods that are not subject to exchange and return.

Does the online store have a discount card for the AJOR retail network?

No, we have our own no less profitable discount system. If you buy the product for only 15000 UAH, you get a discount of 5%. And with each subsequent purchase, your discount increases.

from 1500 to 9999 UAH. - 5%

from 10,000 to 14,999 UAH. - 7%

from 15,000 to 29,999 UAH. - 10%

from 30,000 - 15% VIP client

*If you do not use a discount card in an offline store within 2 years, your discount will automatically expire.

What should I do if I receive poor-quality or defective linen?

This is not possible with AJOUR products. Products undergo several stages of verification. Initially, the models are tested in an experimental workshop and only go into production after the focus groups have given them the highest score. Each finished item of linen is carefully checked - at the time of arrival at the warehouse and just before delivery. With us you can always be sure of the excellent quality of the products.

Are the sizes AJOUR and V&T the same?

Yes, the dimensions are exactly the same and correspond to the international size grid. The material on our site will help determine the size of the bra correctly.