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Questions and Answers (FAQ)

On this page you can find the answers for the most wide-spread questions concerning the choice of lingerie in the Internet-shop AJOUR. Can’t find some information? Connect with us and our managers will be glad to give you any consultation.

What lingerie is now it trend?

You can come up with it having looked through the collections of lingerie AJOUR. Our designers take part in prestigious world exhibitions where the fashion trends of the future seasons are defined. Materials for collections are bought at the international forums and created by leading manufacturers of France, Italy and Spain. Lingerie is decorated with hand-made accessorizes created by sketches of designers of AJOUR according to the world fashion trends.

Can I return the goods to the shop?

According to the statement of Cabinet of Ministers of Ukraine “About realization of definite statements of the law of Ukraine “About protection of the rights of customers” lingerie is in the list of goods of appropriate quality which can’t be returned or exchanged.     

Can I get discount in internet-shop with the card from boutiques of AJOUR?

No you can’t. But we have our own discount system. Having bought the good for 300 uah you’ll get the discount in 3%. And with each purchase your discount will increase.
from 300 till 599 uah - 3%
from 600 till 1499 uah - 5%
from 1500 till 2999 uah - 7%
from 3000 till 9999 uah - 10%
from 10000 - 15% VIP-client

What should I do if I get substandard or defective lingerie?

With goods from AJOUR this variant is impossible. Goods are tested several times. At first models are tested in experimental department and go to production only having got the highest point of focus-groups. Every good is checked at the warehouse and once more checked before the delivery. With us you can be always sure in excellent quality of goods.  

Does the lingerie by AJOUR and V&T have the equal size?

Yes, the sizes are equal and correspond to the international size’s network. To define the size of bra you can with the help of the article on our site.